Privacy Policy

Account information. When you create an account we collect your email address and a securely hashed password. We never store your password in plain text.

Content you provide. Prompts, uploaded images, scripts, and other inputs you submit to generate content, together with the outputs we produce for you.

Payment information. When you buy credits we record the order amount, credit balance, and a transaction reference. Card and PayPal payments are processed by PayPal; cryptocurrency payments are settled on a public blockchain. We do not store your card numbers or private keys.

Usage data. Basic technical information such as your IP address, browser type, and interactions with the Service, used to keep the Service secure and reliable.

We use your information to:

• provide, operate, and maintain the Service;
• generate the content you request and manage your credit balance;
• process payments and prevent fraud or abuse;
• respond to support requests and communicate about your account;
• comply with legal obligations.

To create your content we send your inputs to trusted third-party AI providers who process them on our behalf. These providers act as processors and are not permitted to use your content for their own purposes beyond delivering the requested output. We do not sell your personal information.

Payments are handled by third-party providers (PayPal and, for cryptocurrency, public blockchain networks). Their handling of your data is governed by their own privacy policies. Blockchain transactions are public and permanent by nature.

We keep your account information for as long as your account is active. Generated content and order history are retained to provide the Service and meet legal and accounting requirements. You may request deletion of your account at any time.

We use industry-standard measures — including encrypted connections and hashed credentials — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. To exercise these rights, contact us at the address below.

The Service is not intended for anyone under 18, and we do not knowingly collect information from children.

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Questions about this policy? Contact us at support@cinelo.io.